Privacy Policy
How we collect, use, and protect your information.
Radd is committed to protecting the privacy of its customers and users. This policy explains how personal data is collected, processed, protected, and shared in the context of providing the platform's services.
This policy applies to:
• Visitors to Radd's website.
• Radd customers and representatives of contracted businesses.
• Dashboard users.
• Data processed through the platform, including conversations, contacts, documents, templates, and integrations.
For end-customer data entered, received, or processed within the platform, the client business is primarily responsible for collecting data and obtaining necessary consents, while Radd processes that data to provide the service per the client's instructions and this policy.
We may collect or process the following types of data depending on your use of the service:
a. Account & Contact Data: such as name, business name, email, phone number, job title, billing data, and contact information.
b. Service Setup Data: such as WhatsApp Business data, Meta Business IDs, official WhatsApp numbers, template settings, user settings, permissions, and API or integration keys when needed.
c. Conversation & Customer Data: such as customer names, phone numbers, inbound and outbound messages, conversation attachments, conversation tags, team notes, and transfer/assignment history.
d. Knowledge Base Data: such as files, links, FAQs, policies, scripts, products, services, and any documents uploaded by the customer to train or operate an AI agent.
e. Usage & Technical Data: such as IP address, device and browser type, login logs, usage time, pages visited, technical errors, and performance and security logs.
f. Payment & Billing Data: such as invoices, payment status, package, subscription period, and financial transactions. We do not store full card details if processed through a third-party payment provider.
By using Radd, you agree to this Privacy Policy and acknowledge having read and understood it.